Privacy Policy

Last updated: September 08, 2025

This Privacy Policy explains how Balkan Clan (“we”, “our”, “us”) collects, uses, and protects your personal data when you use balkanclan.com and orion.balkanclan.com (the “Services”). By using the Services, you agree to this Privacy Policy.

Who We Are

Balkan Clan provides a gaming community site with profiles, video uploads, analytics, and related features.
Contact: support@balkanclan.com • Contact Form
GDPR Inquiries: gdpr@balkanclan.com

What Data We Collect

Account & Profile

• Email address, first and last name, date of birth
• Profile picture, country, and any social media links you choose to share
• Steam ID and game library (if you connect your Steam account)

Usage & Logs

• Login/logout times, IP address, device/browser info, and session identifiers
• Request metadata (URLs, referrers) and general diagnostic logs
• Security events (e.g., failed logins, abuse signals)

Content & Interactions

• Comments you post on videos or articles
• Uploaded videos and thumbnails (if you use the upload feature)
• Video analytics such as views, likes, dislikes, and watch time
• Engagement aggregates and per-day metrics used to generate charts and reports

Exports & Reporting: If you use analytics exports, we generate CSV/PDF/PNG reports for your account containing aggregated per-day metrics (e.g., views, likes/dislikes, comments, engagement). These exports never include private messages.

How We Use Your Data

We use personal data to:

• Provide and maintain the Services (account management, content hosting, playback)
• Display your profile, optional social links, uploaded content, and public stats
• Track video performance (views, likes/dislikes, watch counts/time) to show you and other users video statistics
• Log activity for security and moderation (fraud/abuse prevention, uptime)
• Generate charts and downloadable analytics (CSV/PDF/PNG) for your videos
• Improve features and analyze site usage (with Google Analytics only if you consent)

Legal bases: contract (to provide the Services), legitimate interests (security, reliability, basic analytics), and consent (for optional analytics cookies and similar technologies).

Cookies & Tracking

We use cookies and similar technologies to run the site, keep you logged in, secure your account, and (with consent) measure usage. You can change your cookie preferences any time via the cookie banner or your browser settings. Blocking essential cookies may break core functionality.

Types of cookies we use

• Essential (Strictly Necessary): Authentication, session continuity, security, fraud prevention.
• Analytics (Optional): Understand site usage, improve features and performance, aggregate statistics. Only set if you opt in.

Examples of cookies

Name	Provider	Purpose	Category	Duration
PHPSESSID	Balkan Clan	Session/authentication	Essential	Session
_ga, _gid, _gat	Google Analytics	Usage analytics	Analytics (Optional)	1 day–2 years

Data Sharing

We do not sell or share your personal data with third parties for marketing. We share data only with:

• vossenNetwork LLC (hosting/maintenance)
• Google Analytics (only if you consent to analytics cookies)
• Authorities if legally required

Data Processing & Sub-processors

We act as data controller for the personal data described here. We engage processors that act on our instructions:

• vossenNetwork LLC — Hosting, storage, networking, monitoring
• Google LLC — Optional usage analytics (only with consent)

We maintain Data Processing Agreements with processors covering confidentiality, security, limited use, and assistance with data rights.

Data Retention

We keep your data while you maintain an account or as needed to provide the Services.

• Session data clears after 1 hour of inactivity; sessions are destroyed after 75 minutes.
• Video analytics are stored long-term for statistics and insights. If you delete your account, analytics data will be deleted or anonymized, subject to legal obligations and backup retention.

International Transfers

Your data may be processed in countries other than your own. We use Standard Contractual Clauses or other lawful mechanisms to safeguard international transfers.

Your Rights

You may:

• Access, update, or delete your data (via profile settings or request)
• Withdraw consent to optional cookies/analytics
• Request deletion of your account and associated data
• Request restriction or portability where legally applicable

To exercise your rights or for GDPR-related requests, email us at gdpr@balkanclan.com.

Security

We use encryption, access controls, and monitoring to protect your data, but no system is 100% secure.

Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided data, contact us at gdpr@balkanclan.com and we will remove it.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be announced on this page and may require renewed consent.

Contact Us

Email: support@balkanclan.com
GDPR: gdpr@balkanclan.com
Contact form: https://orion.balkanclan.com/contact